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Strategic Plan Outline
Plan: Computer Services

Originated by:
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Mission Statement: The Computer Services department provides or arranges for the necessary technical services in a consistent and timely manner to all departmental members, with the highest degree of privacy, security, and professionalism possible. Specifically, the department's mission is to contribute to the effectiveness of information services by actively participating in the planning, development and implementation of information technology for the College. The department strives to ensure a reliable network infrastructure, a dependable computing environment, and comprehensive information delivery.
GOALS
1.  Goal: Update technology systems as needed and as affordable. (Theme 3)
  OBJECTIVES
  1.1  Objective: Implement VoIP phone system

Last changed on 08/04/2010 by Cliff Ferry

Status: Due 12 of 2010

    ACTION PLAN  
    1.1.1  Task: Work on a plan that involves SIS hosting our VoIP controllers

Status: Due 05 of 2009

    1.1.2  Task: If SCS hosts our VoIP solution, GBC will follow their time-lines.

Status: Due 05 of 2009

    1.1.3  Task: If SCS will not host our VoIP controllers, GBC VoIP committee creates Scope of Work document for RFP and send RFP.

Status: Due 05 of 2009

    1.1.4  Task: Evaluate RFP; choose 2 vendors for final evaluation of their product.

Status: Due 08 of 2010

    1.1.5  Task: Vendors present their solutions to GBC VoIP committee and anyone interested .

Status: Due 09 of 2010

    1.1.6  Task: Proceed to Best and Final process to pick a solution October 2009

Status: Due 10 of 2009

    1.1.7  Task: Vendor assists GBC with installation and training for new system.

Status: Due 01 of 2010

  1.2  Objective: Update Network Infrastructure (Replace network switches).

Last changed on 08/04/2010 by Cliff Ferry

Status: Due 01 of 2010

    ACTION PLAN  
    1.2.1  Task: Provide complete inventory of all network switching equipment.

Status: Ongoing

    1.2.2  Task: Select a vendor – maybe the vendor chosen after VoIP Best and Final.

Status: Ongoing

    1.2.3  Task: Select a leasing company that will finance the VoIP solution and the network switching equipment.

Status: Ongoing

    1.2.4  Task: Program switches and then replace existing switches at GBC Elko.

Status: Ongoing

  1.3  Objective: Consolidate servers into a VMware three server cluster configuration using virtualization.

Last changed on 10/03/2012 by Dwaine Hiles

Status: Completed

    ACTION PLAN  
    1.3.1  Task: Obtain funding.

Last changed on 10/03/2012 by Dwaine Hiles

Status: Completed

    1.3.2  Task: Order equipment.

Last changed on 10/03/2012 by Dwaine Hiles

Status: Completed

    1.3.3  Task: VMWare/ESX Server software training for two technicians.

Last changed on 10/03/2012 by Dwaine Hiles

Status: Completed

    1.3.4  Task: Install operating system software, VMWare/ESX Server and Novell/SUSE Linux on the blade servers.

Last changed on 10/03/2012 by Dwaine Hiles

Status: Completed

    1.3.5  Task: Install applications on the new servers and migrate existing data to the new system from the old server equipment.

Last changed on 10/03/2012 by Dwaine Hiles

Status: Completed

  1.4  Objective: Change all IP Addressing on the campus network, public to private addressing.

Last changed on 10/03/2012 by Dwaine Hiles

Status: Due 09 of 2009

    ACTION PLAN  
    1.4.1  Task: Requested new IP addresses to replace four current IP subnets

Last changed on 10/03/2012 by Dwaine Hiles

Status: Completed

    1.4.2  Task: Develop a plan for how the subnets will be utilized>

Last changed on 10/03/2012 by Dwaine Hiles

Status: Completed

    1.4.3  Task: Obtain new IP subnets.

Last changed on 10/03/2012 by Dwaine Hiles

Status: Completed

    1.4.4  Task: Program Router and Firewall equipment with the new IP subnets, mapping to campus network private IP addressing; includes Elko and Winnemucca campuses.

Last changed on 10/03/2012 by Dwaine Hiles

Status: Due 05 of 2009

  1.5  Objective: Replacement of server, desktop and laptop hardware on a 5 year rotating basis. This would allow us to keep up with current technology, software upgrades, and to improve reliability. These replacements would help us to meet our number one goal and are in line with our mission statement.

Added on 10/05/2012 by Dwaine Hiles

Status: Ongoing

    ACTION PLAN  
    1.5.1  Task: Purchase enough hardware each year to replace all aging hardware in academic classrooms and labs within the time frame of the objective.

Added on 10/16/2012 by Dwaine Hiles

Status: Ongoing

    1.5.2  Task: Purchase enough hardware each year to replace all aging non-academic hardware within the time frame of the objective.

Added on 10/16/2012 by Dwaine Hiles

Status: Ongoing

  1.6  Objective: Replacement of network hardware on a minimum 7 year rotating basis. This would allow replacement before the devices are no longer supported and would also improve the reliability, security and speed of our network. These replacements would help us to meet our number one goal and are in line with our mission statement.

Added on 10/05/2012 by Dwaine Hiles

Status: Ongoing

    ACTION PLAN  
    1.6.1  Task: Purchase enough hardware each year to replace all aging hardware within the time frame of the objective.

Added on 10/16/2012 by Dwaine Hiles

Status: Ongoing

2.  Goal: Obtain resources (space, staffing, etc.) in order to accomplish the department’s mission. (Theme 3)
  OBJECTIVES
  2.1  Objective: Create storage space for equipment and a staging area for equipment setup for SCS and Computer Services.

Last changed on 10/03/2012 by Dwaine Hiles

Status: Ongoing

    ACTION PLAN  
    2.1.1  Task: Move IAV equipment from LH114 to another location.

Last changed on 10/03/2012 by Dwaine Hiles

Status: Ongoing

    2.1.2  Task: Remodel the existing space for SCS/CS Departments use.

Status: Ongoing

    2.1.3  Task: Setup storage and equipment staging area.

Last changed on 10/03/2012 by Dwaine Hiles

Status: Completed





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