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Strategic Plan Outline
Plan: Controllers Office

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Mission Statement: The Mission of the Great Basin College Controller’s Office is to provide exemplary general accounting, cashiering, accounts payable, accounts receivable, student accounts, and grant accounting services to GBC students, faculty, and staff; and to focus on providing quality service and accurate information in support of GBC’s mission.
GOALS
1.  Goal: Provide accurate financial information.
Objective 1.1: Ensure daily information is processed correctly, prepare monthly reviews of data and reports, correct errors as they are found, and respond to requests for information in a timely manner.
Objective 1.2: Develop policies and procedures that simplify work flow and decrease opportunities for mistakes.
Objective1.3: Implement new financial software system that improves the ability to access appropriate data and create useable reports. (Theme 3)

Last changed on 12/14/2012 by Cathy Fulkerson

  OBJECTIVES
  No objectives are on file for this goal  
2.  Goal: Increase communication level between Controller's Office and outside areas.
Objective 2.1: Provide training to employees on current processes as needed, and respond to staff and student questions in a timely manner.
Objective 2.2: Establish a "Frequently Asked Questions" list and post outside Controller's Office to assist students with information requests.
Objective 2.3: Promote student self service by making computers at front counter and lobby available for student use. (Theme 3)

Last changed on 12/14/2012 by Cathy Fulkerson

  OBJECTIVES
  No objectives are on file for this goal  
3.  Goal: Have a well trained staff operating in a professional work environment.
Objective 3.1: Provide adequate training to staff to ensure they are capable of handling their expected work load accurately and timely.
Objective 3.2: Reduce customer complaints by addressing each issue immediately to prevent future re-occurrance. (Theme 3)

Last changed on 12/14/2012 by Cathy Fulkerson

  OBJECTIVES
  No objectives are on file for this goal  




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