COT 240 Executive Office Procedures I01

Fall 2007 - August 27 - December 14

Please read completely through this syllabus and print it for future reference.


Cindy Hyslop


Use WebCampus email.


High Tech Center - Room 128 – 775-753-2307(voice mail)



Office Skills - Third Edition.  Barrett/Kimbrell/Odgers.  ISBN: The textbook can be purchased with a credit card at the online bookstore, by calling the Elko campus bookstore at 775/753-2270, or by ordering online directly or, from the publisher, 



For this class you need to have access to Microsoft Word and Excel . This software is available for students to use in GBC campus computer labs; you can also purchase the software at an academic discount through the Follett bookstore on the Elko campus (775/753-2270), or you can purchase through other means such as a retail store or another online store.

Great Basin College catalog course description:

COT 240 Executive Office Procedures (3)Introduces skills and knowledge to meet the challenges of the electronic office. Topics include public relations, written and oral communications, telephone techniques, travel and conference arrangements, records management, meeting planning, and job-seeking/selection.

Student Responsibilities:

  • Be able to access the class website through WebCampus.

  • Have and maintain Internet access throughout the semester.

  • Have and maintain access to all software used in the class throughout the semester.

  • If you have computer or Internet problems you must find some alternative solution:

    • GBC computer lab, Library, or friend is a few suggestions

  • Have and maintain a virus-free computer throughout the semester.

  • Have knowledge of Windows and file handling.

An important note about

online classes:

  • Do not assume that online classes are easier than traditional "face-to-face" classes.

  • Online classes can actually be more difficult than traditional classes.

  • They require constant motivation and self-direction on the part of the student.

  • You are responsible for reading, studying, asking questions, completing assignments, being organized, and staying on schedule.


Course Objectives

This Internet-enhanced course emphasizes professional office skills, especially in oral/written communication,

computer applications, telecommunications, and records management.

Learning Outcomes And Assessments

Upon successful completion of this course, students should be able:

These goals will be measured using a combination of:

a. Turn in completed documents, workbooks, databases and slide shows solving business-oriented problems.
b. Take hands-on subject tests.
c. Take hands-on quizzes

Textbook Information

Office Skills, Third Edition, provides up-to-date, real life, practical information for the office of tomorrow. The emphasis is on practical applications, everyday skills, and the knowledge needed to be successful. The text presents an overview of technological skills and examines attitudes and human relationships. The textbook highlights the "people skills" vital to a successful career. The text is organized around the following sections - we will not be covering all chapters in the book.


Part I Your Place in the Modern Office

Chapter 1 - The Office Environment

Chapter 2 - Career Opportunities in the Office

Chapter 3 - Your Attitude and Work

Chapter 4 - Getting Along with People

Part II Technical Skills and Knowledge

Chapter 5 Office Computer Systems

Chapter 7 Computer and Equipment Issues

Part III Office Support Skills

Chapter 8 Telephone Procedures

Chapter 9 Filing and Managing Records

Chapter 10 Processing Business Documents

Chapter 11 Accounting and Other Financial Activities

Chapter 12 Sending and Receiving Mail

Chapter 13 Managing Office Activities

Part IV Communication and Problem-Solving Skills

Chapter 14 Essentials of Office Communication

Chapter 16 Business Math Skills

Chapter 17 Communicating in Groups and Problem Solving

Part V Employment Skills

Chapter 18 Choosing Your Office Career

Chapter 19 Finding and Applying for a Job

Chapter 20 On the Job: What to Expect

Each chapter contains some or all the following features:

Assignments: Worth 50% of your Grade

Standard rubric for scheduled assignments:

  1. Standard grammar, punctuation, spelling (10%)

  2. Professional appearance and formatting (20%)

  3. Clear, concise, accurate content (70%)

 About The Assignment Dropbox

The Assignment Dropbox link is available on the left-hand side of the WebCampus window.

· Assignment links in the Assignment Dropbox are available until their due dates and times. Once an assignment's due date and time has passed, the link will no longer be available. If you've arranged to send in an assignment late (being sure to arrange this with the instructor before the assignment due date) you will send it in as an attachment to a WebCampus email message.

· Your graded assignments in the Assignment Dropbox will have brief comments from me in the Comments area with each attached graded assignment. You should open each graded assignment to see more detailed comments typed in it.

· When instructions in the book direct you to print your work, that is optional, and only for your benefit, because the textbook-based work I get from you will be the computer files you create and send through the Assignment Dropbox


The procedure that you need to follow is:

P     Each discussion topic that is completed correctly is worth 100 points

P     Discussion are due by Midnight on due date (always Wednesday)

P     Respond to Instructor and one other student on a different day during allotted time.

P     Just saying I agree or disagree is not enough. 

If you have any questions concerning the discussion questions please contact me through WebCampus email.

Weekly Chapter Quizzes - Worth 15% of your grade

How Chapter Quizzes Work?

Midterm - Worth 10% of your grade

Final Projects - Worth 15% of your grade

·        Final  will consist of creating a Cover Letter, Resume, Job Application, and Interview Questions.

·       No late assignments will be accepted




Class Email

Checking the Class E-mail (on the left-hand side of the WebCampus window).  I will be sending messages during the semester reminding students about due dates. Asking questions when things don't make sense: ask me or other students through WebCampus email or Discussions Board




Standard rubric for scheduled assignments:

  • Standard grammar, punctuation, spelling (10%)

  • Professional appearance and formatting (20%)

  • Clear, concise, accurate content (70%)




Weekly Chapter Quizzes (taken online)


Midterm 10%
Final Project 15%

This class will be for a letter grade. This class is intensive and requires attendance and work to be completed each week. 

Percentage     Letter Grade

94-100              A
90-93                A-
87-89                B+
83-86                B
80-82                B-
77-79                C+
73-76                C
70-72                C-
67-69                D+
63-66                D
60-62                D-
<60                   F or less or W=Official Withdrawal if done before the withdrawal deadline. There is no curve in this grading scale.


To determine your final course grade, all assignment grades will be calculated on a percentage scale and then recorded as the corresponding grade point value and letter grade as shown above.  If two or more students turn in the same assignment or collaborate on a test, punitive measures as described in the Rules and Disciplinary Procedures for Members of the University Community will be enforced. 

Topics By Week

(subjects due to change throughout the semester)




Assignments Due

1 August 27


Chapter 1 - The Office Environment

Pages 3 - 14

Chapter 2 - Career Opportunities in the Office

Pages 21 - 36

Discussion #1 - Opens

2 Sept 5

Chapter 3 - Your Attitude and Work

Pages 40 - 55

Chapter 4 - Getting Along with People

Pages 59 - 84

Discussion #2  - Opens

Quiz on Chapter 1 & 2

Chapter 1 & 2 Assignments

Discussion #1 - Due


3 Sept 12

Chapter 5 - Office Computer Systems

Pages 87 - 103

Chapter 7 - Computer and Equipment Issues

Pages 127 - 140

Quiz on Chapters 3 & 4

Chapter 3 & 4 Assignments

4 Sept 19

Chapter 8 - Telephone Procedures

Pages 143 - 160

Chapter 9 - Filing and Managing Records

Pages 163 - 182

Discussion #3 - Opens

Quiz on Chapters 5 & 7

Chapter 5 & 7 Assignments

Discussion #2 - Due

5 Sept 26 Chapter 10 - Processing Business Documents

Pages 187 - 210

Quiz on Chapter  8 & 9

Chapter 8 & 9 Assignments

6 Oct 3

Chapter 11 - Accounting & other Financial Activities

Pages 213 - 234

Discussion #4 - Opens

Quiz on Chapter  10

Chapter 10 Assignments

 Discussion #3 - Due

7 Oct 10

Chapter 12 - Sending & Receiving Mail

Pages 237 - 257

Quiz on Chapter 11 Quiz on Chapter  11 Assignments
8 Oct 17

Chapter 13 - Managing Office Activities

Pages 262 - 285

Discussion #5 - Opens

Quiz on Chapter 12

Chapter  12 Assignments

 Discussion #4  - Due

9  Oct 24


Chapter 14 - Essentials of Office Communications

Pages 293 - 313

Quiz on Chapter 13

Chapter  13 Assignments

10 Oct 31

Chapter 16 - Business Math Skills

Pages 336 - 351

Discussion #6 - Opens

Quiz on Chapter 14

Chapter  14 Assignments

Discussion #5 - Due

11  Nov 7 Chapter 17 - Communicating in groups and Problem Solving Pages 355 - 374 Quiz on Chapter 16

Chapter  16 Assignments

12  Nov 14

Chapter 18 - Choosing Your Office Career

Pages 377 - 397

Discussion #7  - Opens

Quiz on Chapter 17

Chapter  17 Assignments

Discussion #6 - Due

13 Nov 21

Chapter 19 - Finding & Applying for a Job

Pages 402 - 432

Quiz on Chapter 18

Chapter  18 Assignments

14 Nov 28

Chapter 20 - On the Job: What to Expect

Pages 435 - 462

Discussion #8  - Opens

Quiz on Chapter 19

Chapter  19 Assignments

Discussion  #7 - Due

15 Dec 5

Final Project Due

Quiz on Chapter 20 Discussion  #8 - Due

Cindy's Class Schedule and Office Hours
Fall  2007 August 27  - December 5

The following shows my normal office hours and class schedule for the Spring 2007 semester.

During the listed office hours I am available for walk-ins to meet with students.

Appointments at other times can be arranged. You are welcome to call me at my office, 753-2307,

email me at, online classes through WebCampus email.







9:30- 11:00

Office Hours

College Reading Strategies

9:30 - 10:45 am


 Office Hours


12:30 - 1:30 


1:00 -4:00



Office Hours

5:30 - 7:00


GBC Meetings

Faculty Senate


 7:00 - 10:00 


GBC Orientation

Aug 28 - Sep 25

7:00 pm-8:15pm  MCML 219

Introduction to Microsoft Word

7:00 -9:45 pm  HTC 107