COT 240 Executive Office Procedures I01 - 3 Credits

Spring 2008 - January 19 - May 16

Please read completely through this syllabus and print it for future reference.


Cindy Hyslop


Use WebCampus email.


High Tech Center - Room 128 – 775-753-2307(voice mail)



Office Skills - Third Edition.  Barrett/Kimbrell/Odgers.  ISBN: The textbook can be purchased with a credit card at the online bookstore, by calling the Elko campus bookstore at 775/753-2270, or by ordering online directly or, from the publisher, 



For this class you need to have access to Microsoft Word and Excel and PowerPoint. This software is available for students to use in GBC campus computer labs; you can also purchase the software at an academic discount through the Follett bookstore on the Elko campus (775/753-2270), or you can purchase through other means such as a retail store or another online store.

Great Basin College catalog course description:

COT 240 Executive Office Procedures (3 credits) Introduces skills and knowledge to meet the challenges of the electronic office. Topics include public relations, written and oral communications, telephone techniques, travel and conference arrangements, records management, meeting planning, and job-seeking/selection.

Student Responsibilities:

  • Be able to access the class website through WebCampus.

  • Have and maintain Internet access throughout the semester.

  • Have and maintain access to all software used in the class throughout the semester.

  • If you have computer or Internet problems you must find some alternative solution:

    • GBC computer lab, Library, or friend is a few suggestions

  • Have and maintain a virus-free computer throughout the semester.

  • Have knowledge of Windows and file handling.

An important note about

online classes:

  • Do not assume that online classes are easier than traditional "face-to-face" classes.

  • Online classes can actually be more difficult than traditional classes.

  • They require constant motivation and self-direction on the part of the student.

  • You are responsible for reading, studying, asking questions, completing assignments, being organized, and staying on schedule.


Course Objectives:

This Internet-enhanced course emphasizes professional office skills, especially in oral/written communication,

computer applications, telecommunications, and records management.

Learning Outcomes And Assessments:

Upon successful completion of this course, students should be able:

These goals will be measured using a combination of:

a. Turn in completed documents, workbooks, databases and slide shows solving business-oriented problems.
b. Take hands-on subject tests.
c. Take hands-on quizzes

Textbook Information:

Office Skills, Third Edition, provides up-to-date, real life, practical information for the office of tomorrow. The emphasis is on practical applications, everyday skills, and the knowledge needed to be successful. The text presents an overview of technological skills and examines attitudes and human relationships. The textbook highlights the "people skills" vital to a successful career. The text is organized around the following sections - we will not be covering all chapters in the book.


Part I Your Place in the Modern Office

Chapter 1 - The Office Environment

Chapter 2 - Career Opportunities in the Office

Chapter 3 - Your Attitude and Work

Chapter 4 - Getting Along with People

Part II Technical Skills and Knowledge

Chapter 5 Office Computer Systems

Chapter 7 Computer and Equipment Issues

Part III Office Support Skills

Chapter 8 Telephone Procedures

Chapter 9 Filing and Managing Records

Chapter 10 Processing Business Documents

Chapter 11 Accounting and Other Financial Activities

Chapter 12 Sending and Receiving Mail

Chapter 13 Managing Office Activities

Part IV Communication and Problem-Solving Skills

Chapter 14 Essentials of Office Communication

Chapter 16 Business Math Skills

Chapter 17 Communicating in Groups and Problem Solving

Part V Employment Skills

Chapter 18 Choosing Your Office Career

Chapter 19 Finding and Applying for a Job

Chapter 20 On the Job: What to Expect

Each chapter contains some or all the following features:

Assignments - Worth 55% of your Grade:

Standard rubric for scheduled assignments:

  1. Standard grammar, punctuation, spelling (10%)

  2. Professional appearance and formatting (20%)

  3. Clear, concise, accurate content (70%)

 About The Assignment Dropbox:

The Assignments link is available on the left-hand side of the WebCampus window.

· Assignment links in the Assignments area are available until their due dates and times. Once an assignment's due date and time has passed, the link will no longer be available.  No late work is accepted.

· Your graded assignments in the Assignments area might have brief comments from me in the Comments area with each attached graded assignment. You should open each graded assignment to see more detailed comments typed in it.

· When instructions in the book direct you to print your work, that is optional, and only for your benefit, because the textbook-based work I get from you will be the computer files you create and send through the Assignments area.


Academic Integrity Policy:

            Academic dishonest is defined as an act of deception in which a student claims credit for the work or effort of another person or uses unauthorized materials or fabricated information in any academic work. Academic dishonesty is a violation of the GBC Student Code of Conduct and will not be tolerated in this class. Any evidence of academic dishonesty/plagiarism in this course will result in a failing grade on the assignment and/or a failing grade for the course. Appropriate institutional consequences will also be employed if necessary such as academic probation or suspension. This is a very critical offense. If you are ever uncertain about your use of another person’s work (ideas, language, data, etc.) you must come to see me about it.


                Acts of academic dishonesty include, but are not limited to the following:


                    CHEATING – unauthorized copying or collaborating on a test or assignment, or the use or attempted use of unauthorized materials.


                    TAMPERING – altering or interfering with evaluation instruments and/or documents.


                     FABRICATION – falsifying experimental data or results, inventing research or laboratory data on results for work not done, or falsely claiming sources not used.


                    PLAGIARISM – representing someone else’s words, ideas, artistry, or data as one’s own, including copying another person’s work

                    (including published and unpublished material, and       material from the Internet) without appropriate referencing, presenting someone else’s opinions

                    and theories as one’s own, or working jointly on a project, then submitting it as one’s own. (I have a computer program that will search your words

                    on the Internet . . . so do not make the choice to plagiarize).

Discussion Topics (15% of grade):

Reading and posting a reply to the Discussions Topics.

You get to the Discussions on the left-hand-side under Course Tools. Once a Discussions topic's due date and time has passed, the topic link will no longer be available

When posting a reply to a Discussions Topic, be sure to use the Reply button, not the Reply Privately button, so everyone in the class can read all postings.

See the Rubric Grading Below

Objective/Criteria Performance Indicators
  Exceptional Meet Expectations Not Acceptable
Response Quantity (15 points)
Respond to instructor within the first six days of the initial posting
(10 points)
Responded to instructor but not during the first six days
(0 points)
No responses submitted
Response Complete (25 points)
At least 125 words for initial response and complete response to student (saying I agree or disagree is not enough)
(10 points)
Less than 125 for the initial posting. Incomplete posting to another student.
(0 points)
Less than 25 words for initial posting and not response to another student.
Response Answers Instructors Question(s) (15 points)
Good response that thoroughly answers the instructor question(s)
(10 points)
Response answers very little of the instructor questions
(0 points)
No responses submitted
Response Quality (15 points)
Response uses correct grammar, capitalization, spelling, and sentence structure
(10 points)
Three or fewer errors
(0 points)
More than four errors
Response Quantity - Student (15 points)
Respond to one student on a different day during allotted time
(10 points)
Responded to student and instructor on the same day
(0 points)
No responses submitted
Response Complete - Student (15 points)
At least 50 words in response to other student and complete response (saying I agree or disagree is not enough)
(10 points)
Less than 50 words and incomplete posting to another student
(0 points)
Less than 25 words response to another student.
  out of 100  

 Use appropriate net etiquette. Flaming is not appropriate and is defined as e-mail responses that are considered hostile and as a personal attack.

Flaming occurs when two or more individuals engage in responses that escalate, thus limiting and disrupting the discussion by the rest of the class.

If you have any questions concerning the discussion questions, please contact me through WebCampus email


Weekly Chapter Quizzes - Worth 15% of your grade:

How Chapter Quizzes Work?

Final Projects - Worth 15% of your grade:

·        Final  will consist of creating a Cover Letter, Resume, Job Application, and Interview Questions.

·       No late assignments will be accepted



Class Email:

Checking the Class E-mail (on the left-hand side of the WebCampus window).  I will be sending messages during the semester reminding students about due dates. Asking questions when things don't make sense: ask me or other students through WebCampus email or Discussions Board




Standard rubric for scheduled assignments:

  • Standard grammar, punctuation, spelling (10%)

  • Professional appearance and formatting (20%)

  • Clear, concise, accurate content (70%)




Weekly Chapter Quizzes (taken online)


Final Project 15%

This class will be for a letter grade. This class is intensive and requires attendance and work to be completed each week. 

Percentage     Letter Grade

94-100              A
90-93                A-
87-89                B+
83-86                B
80-82                B-
77-79                C+
73-76                C
70-72                C-
67-69                D+
63-66                D
60-62                D-
<60                   F or less or W=Official Withdrawal if done before the withdrawal deadline. There is no curve in this grading scale.

To determine your final course grade, all assignment grades will be calculated on a percentage scale and then recorded as the corresponding grade point value and letter grade as shown above.  If two or more students turn in the same assignment or collaborate on a test, punitive measures as described in the Rules and Disciplinary Procedures for Members of the University Community will be enforced. 


Topics By Week

(subjects due to change throughout the semester)




Assignments Due



Jan 19

Chapter 1 - The Office Environment

Pages 3 - 14

Chapter 2 - Career Opportunities in the Office

Pages 21 - 36

Disc 1 - Opens January 19 - Closes February 6
2 Jan 30


Chapter 3 - Your Attitude and Work

Pages 40 - 55

Chapter 4 - Getting Along with People

Pages 59 - 84

Quiz on Chapter 1 & 2

Chapter 1 & 2 Assignments

3 Feb 6

Chapter 5 - Office Computer Systems

Pages 87 - 103

Chapter 7 - Computer and Equipment Issues

Pages 127 - 140

Quiz on Chapters 3 & 4

Chapter 3 & 4 Assignments

Disc 2 - Opens February 6 - Closes February 20

4 Feb 13

Chapter 8 - Telephone Procedures

Pages 143 - 160

Chapter 9 - Filing and Managing Records

Pages 163 - 182

Quiz on Chapters 5 & 7

Chapter 5 & 7 Assignments


5 Feb 20 Chapter 10 - Processing Business Documents

Pages 187 - 210

Quiz on Chapter  8 & 9

Chapter 8 & 9 Assignments

Disc 3 - Opens February 20 - Closes March 5

6 Feb 27

Chapter 11 - Accounting & other Financial Activities

Pages 213 - 234

Quiz on Chapter  10

Chapter 10 Assignments

7 Mar 5

Chapter 12 - Sending & Receiving Mail

Pages 237 - 257


Quiz on Chapter 11 Quiz on Chapter  11 Assignments

Disc 4 - Opens March 5 - Closes March 19

8 Mar 12

Chapter 13 - Managing Office Activities

Pages 262 - 285

Quiz on Chapter 12

Chapter  12 Assignments

9 Mar 19

Chapter 14 - Essentials of Office Communications

Pages 293 - 313

Quiz on Chapter 13

Chapter  13 Assignments

Disc 5 - Opens March 19 - Closes April 9

    Spring Break March 24 - 28
10 April 2

Chapter 16 - Business Math Skills

Pages 336 - 351

Quiz on Chapter 14

Chapter  14 Assignments

11 April 9

Chapter 17 - Communicating in groups and Problem Solving

Pages 355 - 374

Quiz on Chapter 16

Chapter  16 Assignments

Disc 6 - Opens April 9 - Closes April 23

12  April 16

Chapter 18 - Choosing Your Office Career

Pages 377 - 397 

Quiz on Chapter 17

Chapter  17 Assignments

13 April 23

Chapter 19 - Finding & Applying for a Job

Pages 402 - 432

Quiz on Chapter 18

Chapter  18 Assignments

Disc 7 - Opens April 23 - Closes May 7

14 April 30

Chapter 20 - On the Job: What to Expect

Pages 435 - 462

Quiz on Chapter 19

Chapte19 Assignments

15 May 7 Final Project Due Quiz on Chapter 20