Complaint Procedure
Complaint Procedure
A complaint procedure is available to anyone who wishes to submit a concern about Great Basin College. The objective of this procedure is to resolve concern as quickly and efficiently as possible at the level closest to the area involved.
Filing a Complaint
Informal Resolution
The person should attempt to resolve the concern directly with the student, faculty, or staff member involved in the issue that raised the concern. If the person is not satisfied with the outcome or not willing to address the issue with the individual, a formal process may be initiated.
Formal Resolution
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The person must complete and sign a Complaint Form and submit the document to the Vice President for Student Affairs on the Elko campus. VPSA, 1500 College Parkway, Elko, NV 89801.
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The VPSA will forward the complaint to the appropriate department for investigation and resolution.
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The appropriate office will initiate the resolution process and work to resolve the complaint within ten working days.
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Upon resolution, the appropriate department will advise the VPSA of the outcome.
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If the office is unable to resolve the issue, or the person is unsatisfied with the outcome, the complaint will be forwarded to the President’s Office for review.
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The resolution of the President is final.
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A log of the complaints will be kept on file in the VPSA Office.
Sexual Harassment/Equal Opportunity Complaint
The President has designated the Title IX Coordinator and the Human Resources officer as the officials responsible for receiving complaints of sexual harassment.
Complaint Against a GBC Student
To file a complaint against a Great Basin College student, refer to the Student Conduct Policy and the Vice President for Student Affairs.
